Due to the highly personalized nature of our custom-made bobblehead products, we are not able to offer refunds, cancellations, or exchanges. Each product takes an extraordinary amount of time by skilled craftsmen, and therefore all sales are final. However, our interactive proofing process gives you the ability to ensure that the sculpting and paint will be exactly what you are looking for, and with proofing you will be able to make changes until everything is just right.
Sculpting, especially when the subject is a human, is a very subjective process. It is an art, not a science. Since all the sculpting is done based on photographs (which may or may not be good likenesses of the subject), the quality of the photo provided is very important in achieving a strong likeness. But even with a good photo, because of the subjectivity involved with the art of sculpting, some people may see a strong resemblance to the person, and others may not. With a good photo however, we should be able to obtain a good likeness with our specially-trained artists.
In the rare case that you get a damaged product(within 7 days based on the original delivery date of your package, we may ask you for photographic proof of the damage and problem description as well as request you contact our customer service department within 48 hours of receipt; customer service can be contacted at firstname.lastname@example.org and you must include your order number.
Our factory will remake the same one for you after received the photographic proof of the damage. And we still will offer you the process proof to get your confirmation.